Shipping Policy
All orders are processed within 1 to 2X business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Local delivery
Free local delivery is available for orders within a 45-mile radius or zip code 66762. Deliveries are made from 9-3 pm on Monday through Friday. We will contact you via phone call with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at 3305 Airport Cir. Pittsburg, Ks 66762. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 12 business days. We will send you an email when your order is ready along with instructions. Pick times vary based on whether the product is in stock or not.
Our in-store pickup hours are 8-5 pm on Monday through Friday. Please have your order confirmation email with you when you come.
International Shipping
We do not offer international shipping except in North, Central, and South America.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Progressive Products, Inc. is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We cannot ship to P.O. boxes.
Refunds, returns, and exchanges
We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs. For some items, a restocking fee may apply.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Should you choose to provide your own shipping any damage incurred during transit will be your responsibility as the customer to dispute with the shipping company.
If you have any further questions, please don’t hesitate to contact us at [email protected].